Return policy & Refund policy

Return policy

We don’t accept returns or Refunds for our products except in the case of

Major Damage with usability issue/Wrong item sent(Size different from the order). 

No size exchange, as we provide 1.5 inches margin both sides to alter according to your size.

In case you face a situation as above, it is must that we need an unboxing video. Return requests without an unboxing video will not be accepted.

If you have a return request, you will have to raise a query through our support platforms- Call/Website Support Portal etc within 24 hours.

Tracking and Shipment based complaints raised after 30 days from the date of product dispatch will not be taken into consideration

After receiving the product, if there are any complaints, you should respond within 24 hours.

A detailed video showing the opening of the package must be provided for return and refund purposes.

If the product package is damaged, please do not accept it; instead, initiate a return

Care Instructions 

For best results, dry clean only. If needed, gently hand wash in cold water using a mild detergent. Do not soak, wring, or bleach. Lay flat to dry in the shade, and steam or iron on low heat using a protective cloth. As this is a handcrafted piece, please treat it with elegance and care.

Refund policy

Being an exclusive nonprofit sale Susha Couture doesn’t fall under the general return policies and terms & conditions. The policies and processes for this sale do not support exchanges or returns of any kind. To know more, please reach out to us at The support portal.

You can always contact us for any question:

Delivery Locations:

Delivery within the country will only be possible to areas which are listed with the shipping/courier service providers.

International shipping available with additional payment, to all countries listed with the shipping /courier service providers.

Delivery Time:

Dispatch of the outfit both retail/customized will only be possible upon full payment of the order

For international couriers the outfit will be dispatched only once we receive the courier amount.

Our staff will update you on the shipping charges, depending on the weight of the package and the delivery location.

Shipping Rates:

Shipping costs are based on the weight of your order and the delivery method.

Additional shipping charges may apply to remote areas or for large or heavy items. Shipping charge for North region is Rs. 130, for South region is Rs. 100 and inside Kerala is Rs. 70.

GST will be applicable on all shipping charges.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item with the opening video, so that we can evaluate the issue and make it right

Size and colour cannot be changed after placing the order. Kindly follow the product selection tip to get the correct Size.

Orders placed cannot be cancelled

Tracking and Shipment based complaints raised after 15 days from the date of product dispatch will not be taken into consideration

After receiving the product, if there are any complaints, you should respond within 24 hours.

A detailed video showing the opening of the package must be provided for return and refund purposes.

Care Instructions 

For best results, dry clean only. If needed, gently hand wash in cold water using a mild detergent. Do not soak, wring, or bleach. Lay flat to dry in the shade, and steam or iron on low heat using a protective cloth. As this is a handcrafted piece, please treat it with elegance and care.